▶ 발표주제
Improving the customer experience via the telephony channel

▶ 주요목차
- Introduction
- Improving the customer experience
- The ATO Call Management Locations
- Our Challenges
- New Approach
- Recognise phones deliver business outcomes
- Telephone Lodgement Service
- Benefits
- Our Roadmap to the Future

▶ 일자
2004. 9. 17

▶ 발표
Stewart Smillie

▶ 출처
2004년 한국능률협회컨설팅 컨퍼런스