▶ 제목
The CallCenter Revolution

▶ 주요목차
- Infrastructure Advances Enable New Features and Lower Costs
- New Call Center Application
- Virtual Call Centers
- Web-Enabled Call Centers
- Multimedia Call Centers
- The "Net" Impact
- Call Center Migration
- Network Requirements to Support New Call Center Application
- Virtual Call Center Requirements
- Seizing the Opportunity
- Conclusion

▶ 출처
3Com
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